As part of our ERP Competence, we offer services in SAP R/3, an integrated suite of enterprise-wide applications offering a modular approach to managing business.

Service Offerings

• Business Process Improvement
• Product Implementation
• Change Management
• Other services

Business Process Improvement

We help our clients streamline and integrate their processes, leveraging state-of-the-art technology solutions to ensure operational improvements and realized business benefits. Our years of experience partnering with various industry sectors has provided us with in-depth knowledge to understand and to provide answers to industry-specific challenges. Our consultants benefit from gaining access to SAP Industry Best Practices - a ready-to-use industry-specific knowledge base system, developed through years of industry expertise by SAP.

We believe that every successful re-engineering initiative should involve the following streams of activities:

• Focus - Identification and definition key processes to be improved (As-Is and To-Be Analysis); and quantifying the potential business benefits.
• Design - Assessment of the identified processes, focusing in elimination of non-value-added activities and leveraging of technology solutions, usually complemented by a working prototype.
• Benefit - Realization of the design blueprint and measurement of business benefits.

Product Implementation & Upgrades

Using ValueSAP™ to manage our overall ERP deployment life cycle, our clients benefit from on-time, on-budget, high-quality implementations, and continuous business improvements throughout the deployment life cycle. Our strong partnership with SAP provides us complete access to rich and powerful set of tools, methodologies, and value-added knowledge-base to support our solutions deployment life cycle.

Tools:IDES, Solution Map composer, Q&Adb/Diagram Explorer, IMG, RBE, Project Estimator

Methodologies:Customer Solution Strategy, Accelerated SAP/Global ASAP, Continuous Business Improvement

Content:Solution Maps, KPIs & Benchmarks, IDES, Pre-configured Best Practices, Reference Model, Value Scenarios

Programs:Team SAP, CCC, Review Program, Accelerated Solutions/Ready to Work

Using AcceleratedSAP™ (ASAP) implementation methodology, we ensure quality-oriented approach throughout the solutions implementation phases.

Change management

Implementation of an ERP system will yield complete benefits only when your user employees accept and use the system. We at Alphasoft ensure that your ERP implementation has effective training modules that ensure use of the system and its long term productivity. Your R/3 system is only as good as your employees believe it is. Managing the change process in this way minimises the risks implicit in any major change initiative. And, by working in partnership with you, we can help set and implement the strategy for a successful and effective training programme up to and beyond 'go live'.

Other Services

Support Services

Alphasoft Support Services Group is responsible for handling all incoming client issues. This group's primary goal is to provide clients with a quick, responsive resolution to a problem, question, or request. Support Services also provides:

• Phone support from professional Client Representatives Monday through Friday (except national holidays)
• 24/7 customized support service
• A web-site and FTP capabilities to receive and send data files and software
• ncident number tracking system for issues that cannot be immediately resolved

Training Services

In today's fast-paced marketplace, professionals continually struggle to stay abreast of rapid industry changes. To help our clients through these transitions and ensure that they are always "in the know" and able to maximize their return on investment, Training Services offers instructional programs through its training courses. Alphasoft provides a focused learning environment and is available either in a training center or on-site, at the client location. All Alphasoft  instructors can lead standard, as well as custom courses and provide supplemental tools to complement their training programs.